Survey Management
I launched and implemented a comprehensive post-purchase survey program to strengthen guest-experience insights across all resort divisions. I developed the survey structure, crafted the messaging, built automated delivery sequences, and created a centralized data-management workflow that transformed scattered feedback into actionable intelligence. I analyzed trends, segmented guest responses, and produced clear, data-driven reports for division directors, helping lodging, guest services, retail, food & beverage, and mountain operations leaders make measurable improvements to service quality, guest satisfaction, and operational decision-making.