Internal Communications
During my time at a major New England ski resort, I collaborated with Senior Management to overhaul company's internal communications protocol:
Created employee handbook, including development of company mission statement, established employee expectations, and
Created and managed monthly employee newsletters
Spearheaded development of employee text notification system
Employee Handbook
MISSION STATEMENT -To re-establish [COMPANY NAME REDACTED] as a leading New Hampshire resort community that fosters an environment of quality recreation and successful commercial enterprise, balancing and respecting the values of its residents, homeowners, and other community stakeholders.
FOUNDATIONS OF EXCELLENCE
Have Each Other's Backs - Always speak positively of [COMPANY NAME REDACTED] and act as an ambassador for your workplace – both within the resort and the community. Treat all guests and associates with dignity, integrity, and respect. IN ACTION: Follow the Golden Rule – treat others as you’d like to be treated. Be prepared to job share.
Finish What You Started - Finish every project you start. Close the communication loop.
IN ACTION: Follow through on your responsibilities and commitments. If you can’t solve/address the complaint, bring the guest to someone who can.
Find A Way To Say YES - Take ownership of a situation by finding the necessary solution. Avoid saying “no” to guests or fellow associates when possible.
IN ACTION: Approach guests before they approach you.Never say to a guest, “I don’t know”. Instead say, “I’m not 100% sure about that, let me find someone who can assist you...”.
Employee Newsletter
